IT Service Management

Simple, homogeneous IT environments are a thing of the past. With mergers, outsourcing, internal contractors, remote workers, and an increasingly mobile workforce, you need intelligent, integrated control over your systems and devices whether you're in a private or public cloud. Thankfully, IT Service Management solutions from REM make it easy to do just that.

A Simple and Effective Way to Introduce and Adopt Best Practices such as ITIL

Reducing costs and delivering outstanding IT support services to customers and employees is easy with REM Enterprise Solutions’ IT Service Management solutions.

The powerful, process-driven nature of REM Enterprise Solutions gives you the control and consistency you need to constantly and continually deliver quality IT services. Our strong integration capabilities allow you to seamlessly integrate IT systems management or business systems with service management processes. REM Enterprise Solutions' IT Service Mangement products are certified on all 14 ITIL V3 processes for IT Service Management including Incident, Problem, Change, and Release.

Using REM’s asset management solutions, you’ll receive an accurate picture of your data and assets so you can better control and manage your IT estate. We can assist you in developing and implementing a world-class Information Technology Asset Management (ITAM) practice. Whether you’re looking for service desk software or asset lifecycle, process, and software asset management, REM has your solution.

Key Capabilities

  • Incident & Request Management
  • Problem, Release & Change Management
  • Service Asset Configuration Management & CMDB
  • Self Service
  • Event & Availability Management
  • Knowledge Management
  • Service Catalog
  • Request Fulfillment
  • Service Portfolio Management
  • Management Information & Reporting
  • Integration
  • Password Reset

To learn more about our IT Service Management solutions, select a product link or contact REM Enterprise Solutions  to speak with a IT service management representative to see how we can help you deliver outstanding service.

Designed to help meet your unique needs

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